RETURN & REFUND POLICY
At BoYoYo Toys, we design premium cognitive enrichment puzzles and interactive toys to keep your dog mentally stimulated and physically active. We want you and your dog to be completely satisfied with your purchase.
This Return & Refund Policy applies to all direct-to-consumer (DTC) retail purchases and our B2B wholesale partners.
- RETAIL CUSTOMER RETURNS (30-DAY SATISFACTION GUARANTEE) We offer a 30-day return window for all retail purchases made directly through our official channels.
- Unused Products: If the interactive toy or slow feeder is unused and in its original packaging, you are eligible for a full refund of the product purchase price.
- Gently Used/Tried Products: We understand that your dog needs to try the puzzle. If your dog is not engaged or you are not satisfied with the cognitive training results, you can return the gently used toy within 30 days for a refund or product exchange. Please ensure the toy has been thoroughly cleaned of all treats and kibble before returning.
- Items Not Eligible for Return: Toys that have been completely destroyed, heavily chewed beyond normal play testing, or items returned after 30 days of delivery are not eligible for a refund.
- HOW TO INITIATE A RETAIL RETURN To start a return, please email us at contact@boyoyotoys.com with your Order Number and the reason for the return.
Our support team will send you a Return Authorization Number (RMA) along with return shipping instructions. Please do not send items back to us without receiving an RMA first, as we cannot track or process unauthorized returns.
- RETAIL RETURN SHIPPING COSTS
- For defective or damaged items, we will provide a prepaid return shipping label.
- For standard satisfaction returns (disliking the toy, ordering the wrong size, etc.), the customer is responsible for return shipping costs.
- REFUND PROCESSING TIME Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed back to your original payment method (Credit Card, PayPal, or Stripe) within 5 to 7 business days. Please note that banks or credit card companies may take additional time to post the refund.
- WHOLESALE & B2B RETURN POLICY We hold our manufacturing to the highest standards. However, wholesale transactions are subject to different terms due to bulk pricing and logistics:
- Final Sale: All wholesale and bulk orders are considered final sale and are not returnable for buyer’s remorse or slow inventory turnover.
- Manufacturer Defects & Transit Damage: Wholesale partners must inspect all shipments within 10 business days of delivery. If you receive defective toys or items damaged during transit, please email your dedicated account manager or contact our B2B team directly with photo/video evidence. We will arrange for replacements, credit, or a refund for the affected inventory.
- Amazon FBA Shipments: If we handle your FBA prep, we guarantee compliance with Amazon’s standard prep guidelines. Any issues arising from our prep services will be resolved immediately at no extra cost.
- CONTACT INFORMATION For any questions regarding our retail returns, wholesale refund policies, or specific order issues, please reach out to us:
Email: contact@boyoyotoys.com
BoYoYo Toys 118 SE 3rd St, Topeka, KS 66603, United States
